At Willow Coaching, your privacy is respected and taken seriously. This policy outlines how your personal information is collected, used, stored and protected.

Willow Coaching is operated by a registered psychologist and is committed to handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), as well as relevant professional standards.

What is personal information?

Personal information is any information that identifies you, or could reasonably identify you. This may include your name, contact details, or other information you choose to share.

Some information is considered sensitive, such as details about your personal history, experiences, wellbeing, or beliefs. This type of information is treated with additional care and confidentiality.

Why your information is collected

Personal information is collected to support a thoughtful and effective coaching process.

Sharing relevant information allows Willow Coaching to:

• understand your context, goals and priorities

• tailor sessions to your individual needs

• provide a safe, professional and meaningful service

How information is collected

Personal information is usually collected directly from you, including through:

• conversations during coaching sessions

• email or written communication

• online enquiry or booking forms

• intake or onboarding questionnaires

Where appropriate and with your consent, information may also be provided by another professional or relevant third party.

Storage and security of information

Reasonable steps are taken to ensure your information is stored securely and protected from misuse, loss or unauthorised access.

Information may be stored in physical and/or digital formats. Information may be stored in secure digital systems used to support the operation of Willow Coaching, including email, scheduling, note-taking and record-keeping platforms. Paper records are kept securely, including in locked storage, and access is limited to the practitioner.

Only information necessary to support your coaching is retained, and it is managed in line with legal and professional obligations.

In the unlikely event of a data breach, appropriate steps would be taken to investigate and respond, including notification where required.

Confidentiality and disclosure

Confidentiality is an important part of working together. Your personal information will not be shared without your consent.

However, there are limited circumstances where information may need to be disclosed without consent, including:

• where required by law (e.g. subpoena or mandatory reporting)

• where there is a serious and immediate risk to your safety or the safety of others

Any disclosure is approached with care and professional judgement, with your wellbeing in mind.

Access and correction rights

You may request access to the personal information held about you, or request that incorrect or incomplete information be updated. Requests can be made by contacting Willow Coaching using the details below.

Retention of information

Records are retained for the period required under relevant legal, regulatory and professional obligations before being securely destroyed.

Questions or concerns

If you have any questions or concerns about how your information is handled, you are encouraged to get in touch.

Concerns will be taken seriously and responded to promptly, with the aim of resolving any issues respectfully and directly.

If you are not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC) for further information about making a complaint:
https://www.oaic.gov.au/

Updates to this policy

This policy may be updated from time to time. The most current version will always be available on the website.

Contact

For any privacy-related enquiries, please contact:

Willow Coaching
hello@willowcoaching.com.au